Overview
ProTV UK offers all access plans on a one-time, fixed-duration payment basis. There is no automatic renewal. Because you are purchasing access to a digital service that is provided immediately upon payment, our refund policy is as follows.
When we offer a refund
We will issue a full refund if:
- You experience a persistent technical issue that prevents you from accessing the service, and our support team is unable to resolve that issue within 48 hours of being notified.
- You contact us within 48 hours of purchase and have not yet used the service credentials we provided.
When we do not offer a refund
Refunds will not be issued in the following circumstances:
- You have used the service (loaded channels, streamed content) and then changed your mind.
- The issue is caused by your own broadband connection, device, or third-party app configuration rather than our service infrastructure.
- You purchased a plan without taking a trial period, and the service performs as described but does not suit your preferences.
- The access period has expired.
- You have violated any of our terms of service.
We strongly recommend a trial first
Before committing to any paid plan, contact us on WhatsApp to arrange a short trial period. This lets you verify that the service works correctly on your specific device and broadband connection before you pay. We offer this specifically to reduce the need for refunds.
How to request a refund
To request a refund, contact us via:
- WhatsApp: +44 7446 130109
- Email: info@protvuk.shop
Please include your order details and a description of the issue you've experienced. We aim to respond and resolve all refund requests within 24 hours.
Processing
Approved refunds are processed within 5–7 business days, depending on your bank or payment method. The refund will be returned to the original payment method used at the time of purchase.
Contact us
If you have any questions about this policy, contact us at info@protvuk.shop or WhatsApp +44 7446 130109. We're available 24/7 and typically respond within a few hours.