1. Who we are
ProTV UK ("we", "us", "our") is the data controller for personal information collected through protvuk.shop. Our registered address is 222 Regent St., London W1B 5TR. You can contact us at info@protvuk.shop.
2. What data we collect
We collect only the information necessary to provide our service:
- Contact details you provide when purchasing (name, WhatsApp number, email address)
- Transaction records (plan purchased, payment date, duration)
- Technical data (IP address, browser type) collected automatically when you visit our website
- Support communications (WhatsApp messages and emails relating to your account)
3. How we use your data
We use your data to:
- Process your order and deliver your login credentials
- Provide customer support and respond to your queries
- Send account-related communications (expiry reminders, if you've opted in)
- Comply with legal obligations
We do not sell, rent, or share your personal data with third parties for marketing purposes.
4. Legal basis for processing
We process your data on the basis of contractual necessity (to deliver the service you've purchased), legitimate interests (to improve our service and prevent fraud), and legal obligation where applicable.
5. Data retention
We retain transaction records for 6 years in line with UK financial record-keeping requirements. Support communications are kept for 12 months after your last interaction. You may request deletion of your data at any time by contacting us.
6. Cookies
Our website uses essential cookies to keep the site functioning correctly, and analytics cookies (if you consent) to help us understand how visitors use the site. No advertising cookies are used. You can manage your cookie preferences at any time using the banner at the bottom of the page.
7. Your rights
Under UK GDPR, you have the right to access, correct, erase, or restrict processing of your personal data; the right to data portability; and the right to object to processing. To exercise any of these rights, contact us at info@protvuk.shop.
8. Security
We take reasonable technical and organisational measures to protect your data. Payment details are handled through secure payment links — we do not store card numbers.
9. Contact & complaints
For privacy queries, email info@protvuk.shop. If you're not satisfied with our response, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.